Shipping policy

Shipping Policy

Thank you for choosing Luxe Spark. We strive to provide a reliable, efficient, and transparent shipping experience across Australia so you can celebrate special moments with your fine jewelry without delay. Please review our shipping policy details below.

1. Shipping Fees

We proudly offer Free Standard Insured Shipping on all eligible sterling silver jewelry, moissanite rings, vermeil necklaces, and fine accessories delivered across Australia. There are no hidden handling fees or unexpected surcharges added at checkout.

2. Order Processing Time

  • Each piece of jewelry undergoes clasp tension audits, prong security checks, ultrasonic cleaning, anti-tarnish velvet boxing, and serialized inspection prior to dispatch.
  • Processing Time: 1 - 3 business days (Monday to Friday, excluding Queensland public holidays).
  • Orders placed over weekends or observed national holidays will begin processing on the following business day.

3. Estimated Delivery Time

  • Transit Time: 7 - 14 business days across Australian metropolitan and regional delivery zones via standard carrier networks.
  • Please note that transit times are carrier estimates and may vary slightly depending on your state destination, remote regional postal routes, seasonal holiday freight volume peaks, and courier parcel handling.

4. Discreet Packaging & Order Tracking

To protect valuable precious metal jewelry against transit theft, all Luxe Spark orders are shipped in discreet, unbranded outer mailer boxes with no exterior reference to jewelry or gems. Inside, your jewelry is nestled within a luxury magnetic keepsake presentation box with velvet pouches. Once your package has been dispatched, a shipment confirmation email containing a carrier tracking number will be sent to the email address provided at checkout. You can use this tracking number to monitor your shipment online.

5. Delays and Exceptions

While we make every effort to ensure timely delivery, unexpected external delays may occasionally occur due to extreme weather disruptions, regional transport hub backlogs, or rail/road freight interruptions. Luxe Spark is not liable for external carrier delays, but our support team will actively assist you in tracking your parcel to resolve any delivery issues.